Recruitment Screening Calls Using AI for Banking Sector

Project Overview

What if your recruitment team never had to manually screen a resume again — and still made faster, smarter hiring decisions?

That’s exactly what we delivered using SUSAN, our voice-driven AI recruiter. For a leading bank overwhelmed with 2,000 resumes a month, manual screening was no longer sustainable.

SUSAN automated the entire first-round screening process — instantly calling candidates, scoring them against custom criteria, and delivering ranked shortlists to HR. The result? Faster hiring, better insights, and a candidate experience that actually feels human.

Future of AI Recruitment

AI is no longer a back-office tool — it’s stepping into the candidate conversation itself. With voice-driven AI agents, we’ve transformed the recruitment funnel into a fully automated, yet deeply personal, experience.

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Client Overview

Industry: Financial Services – Commercial Banking (Confidential)
Region: Confidential European market
Volume: ~2,000 resumes/month for recurring mid-level roles
Need: Consistent, scalable, and candidate-friendly screening experience aligned with brand standards.

The Challenge

Operational Bottleneck: Manual screening overwhelmed the HR function, consuming over 200 hours monthly in first-level interviews.
Outdated Methods: Traditional MCQ-based assessments saw declining engagement and low completion rates.
Brand Impact: Candidate experience during screening did not reflect the bank’s innovation-driven image.

Curious how our AI conducts real interviews?

AI is no longer a back-office tool — it’s stepping into the candidate conversation itself. With voice-driven agents powered by VAPI.ai, we’ve transformed the recruitment funnel into a fully automated, yet deeply personal, experience.

Listen the interview flow SUSAN uses to assess candidates

Experience a real AI-led screening call

Our Approach: AI Agentic Learning

Co-Design: Collaborated closely with HR and compliance teams to understand the bank’s screening rubric and decision matrix.
Persona Development: Defined ideal candidate personas based on historical performance and future role expectations.
Customized AI Agent: Developed job-specific screening scripts with bank-aligned questions and scoring logic.
ATS Compatibility: All resumes were pre-processed into structured formats for seamless downstream integration.

Personalized Talent Assessment Reports

Every candidate interview is more than just answers — it’s insight. Our system provides a visual breakdown of skills, strengths, and areas for improvement, giving HR teams a clear and immediate snapshot of each applicant’s potential.

A structured, easy-to-read assessment report that empowers recruiters and hiring managers to make data-backed decisions, align on candidate fit, and even personalize coaching or development pathways.

The Solution

AI-Driven Call Screening: SUSAN initiated voice-based screening calls to candidates within minutes of resume submission.
Custom Scoring & Ranking: Each candidate was evaluated on predefined soft and hard skills, then ranked according to bank-specific criteria.
Integrated Dashboard: Bank’s HR received ranked results in real time via a secure portal, expediting shortlisting decisions.
Rejection Handling: SUSAN also delivered empathetic, voice-based rejection calls to unsuccessful candidates—maintaining employer brand integrity.

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AI-Driven Scoring Framework (I.M.A.G.E.)

Instantly classifies candidate responses from Inappropriate to Excellent.
Delivers clear, color-coded insights for fast, fair evaluations.
Enables hiring managers to make decisions at a glance.

Dynamic Screening Report Dashboard

End-to-End Candidate Performance Snapshot

Visualizes skills tested, questions answered, and readiness.
Color-coded training recommendations and performance levels.
Ideal for high-volume hiring environments.

Here’s what happens when AI meets empathy in hiring

Employers using SUSAN have reported remarkable outcomes — screening time has been cut in half, quality-of-hire scores have tripled, and 97% of candidates expressed satisfaction with the AI-assisted rejection experience. SUSAN delivers not just efficiency, but empathy.

Want to hear how SUSAN delivers rejections with empathy?

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Results & Impact

Metric	Before SUSAN	After SUSAN
Resume Format Consistency	Mixed formats, unstructured	Standardized, ATS-parsed resumes for easy processing
Screening Time per Candidate	~15 minutes per resume	Instant, voice-driven screening
Candidate Response Time	2–3 days	Under 3 minutes
Rejection Communication	Often delayed or skipped	Automated, empathetic rejection calls
HR Team Workload	Over 200 hours/month on screening	Reclaimed recruiter time for higher-value activities

Turning Raw Resumes into Ready-to-Hire Profiles

Not all resumes are createdequal — and not all of them are ready for hiring decisions. Here’s how SUSAN turns unstructured candidate documents into recruiter-ready, insight-rich profiles.

The Competitive Advantage

AI with Human Sensibility: Blends automation with empathetic interaction—rare in traditional screening tools.
Brand Differentiation: The bank positioned itself as a tech-forward employer without overhauling its HR systems.
Scalable Across Roles: The solution is reusable for other job families with minimal configuration.
Immediate ROI: Achieved operational payback within the first hiring cycle.
Secure & Compliant: All interactions and data flows aligned with GDPR and internal compliance standards.

Real-Time Talent Intelligence Dashboards

Multi-device access for recruiters, hiring managers, and execs.
Visual insights into job applications, screening status, and performance.
Used by university career centers and corporate HR teams.

Meet Our AI Voice Agents

Our AI voice agents power every part of the hiring journey — from consultation to screening to closure.

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