AI Adoption for Cities in the EU
Empowering Immigrants & Enhancing Public Services
In our rapidly evolving digital landscape, integrating artificial intelligence (AI) into public services presents a unique opportunity to bridge gaps and foster inclusivity.
At Talent Bridge Oy, we embarked on a mission to transform how immigrants access essential services in Finland. Our initiative, SUSAN.fi, serves as a testament to the power of AI in creating a more connected and informed society.
The Genesis of SUSAN.fi
The journey began with a simple yet profound question: How can technology serve those who need it most? Recognizing the challenges immigrants face in navigating a new country’s services, we envisioned SUSAN.fi as a guiding light—a multilingual AI chatbot offering real-time assistance on job opportunities, residency permits, healthcare, and more.
Key Features and Impact
- Real-Time Assistance: SUSAN.fi provides immediate, personalized support, addressing inquiries ranging from job search processes to social services, ensuring immigrants feel supported every step of the way.
- Multilingual Support: Understanding the diverse backgrounds of our users, SUSAN.fi offers services in multiple languages, breaking down language barriers and fostering a sense of belonging.
- Seamless Integration: By automating repetitive inquiries, SUSAN.fi enhances the efficiency of public services, allowing human resources to focus on more complex tasks, thus optimizing operational workflows.
Looking Ahead: A Vision for a Connected Future
The success of SUSAN.fi is just the beginning. We envision a future where AI-powered solutions are integral to public services across Europe, fostering inclusivity, efficiency, and community engagement. By sharing our experiences and learnings, we hope to inspire other cities to adopt similar technologies, creating a network of support for immigrants and residents alike.
Join Us on This Journey
At Talent Bridge Oy, we believe in the transformative power of technology when combined with empathy and community. We invite you to explore SUSAN.fi, share your experiences, and be part of a movement towards smarter, more inclusive public services.