Project Overview
What if your recruitment team never had to manually screen a resume again — and still made faster, smarter hiring decisions?
That’s exactly what we delivered using SUSAN, our voice-driven AI recruiter. For a leading bank overwhelmed with 2,000 resumes a month, manual screening was no longer sustainable.
SUSAN automated the entire first-round screening process — instantly calling candidates, scoring them against custom criteria, and delivering ranked shortlists to HR. The result? Faster hiring, better insights, and a candidate experience that actually feels human.
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Future of AI Recruitment
AI is no longer a back-office tool — it’s stepping into the candidate conversation itself. With voice-driven AI agents, we’ve transformed the recruitment funnel into a fully automated, yet deeply personal, experience.
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Client Overview
Industry: Financial Services – Commercial Banking (Confidential)
Region: Confidential European market
Volume: ~2,000 resumes/month for recurring mid-level roles
Need: Consistent, scalable, and candidate-friendly screening experience aligned with brand standards.
The Challenge
Operational Bottleneck: Manual screening overwhelmed the HR function, consuming over 200 hours monthly in first-level interviews.
Outdated Methods: Traditional MCQ-based assessments saw declining engagement and low completion rates.
Brand Impact: Candidate experience during screening did not reflect the bank’s innovation-driven image.
Our Approach: AI Agentic Learning
Co-Design: Collaborated closely with HR and compliance teams to understand the bank’s screening rubric and decision matrix.
Persona Development: Defined ideal candidate personas based on historical performance and future role expectations.
Customized AI Agent: Developed job-specific screening scripts with bank-aligned questions and scoring logic.
ATS Compatibility: All resumes were pre-processed into structured formats for seamless downstream integration.
Personalized Talent Assessment Reports
Every candidate interview is more than just answers — it’s insight. Our system provides a visual breakdown of skills, strengths, and areas for improvement, giving HR teams a clear and immediate snapshot of each applicant’s potential.
A structured, easy-to-read assessment report that empowers recruiters and hiring managers to make data-backed decisions, align on candidate fit, and even personalize coaching or development pathways.
The Solution
AI-Driven Call Screening: SUSAN initiated voice-based screening calls to candidates within minutes of resume submission.
Custom Scoring & Ranking: Each candidate was evaluated on predefined soft and hard skills, then ranked according to bank-specific criteria.
Integrated Dashboard: Bank’s HR received ranked results in real time via a secure portal, expediting shortlisting decisions.
Rejection Handling: SUSAN also delivered empathetic, voice-based rejection calls to unsuccessful candidates—maintaining employer brand integrity.
IMAGE is Worth a Thousand Words
AI-Driven Scoring Framework (I.M.A.G.E.)
Instantly classifies candidate responses from Inappropriate to Excellent.
Delivers clear, color-coded insights for fast, fair evaluations.
Enables hiring managers to make decisions at a glance.
Dynamic Screening Report Dashboard
End-to-End Candidate Performance Snapshot
Visualizes skills tested, questions answered, and readiness.
Color-coded training recommendations and performance levels.
Ideal for high-volume hiring environments.
Here’s what happens when AI meets empathy in hiring
Employers using SUSAN have reported remarkable outcomes — screening time has been cut in half, quality-of-hire scores have tripled, and 97% of candidates expressed satisfaction with the AI-assisted rejection experience. SUSAN delivers not just efficiency, but empathy.
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Results & Impact
| Metric | Before SUSAN | After SUSAN |
|---|---|---|
| Resume Format Consistency | Mixed formats, unstructured | Standardized, ATS-parsed resumes for easy processing |
| Screening Time per Candidate | ~15 minutes per resume | Instant, voice-driven screening |
| Candidate Response Time | 2–3 days | Under 3 minutes |
| Rejection Communication | Often delayed or skipped | Automated, empathetic rejection calls |
| HR Team Workload | Over 200 hours/month on screening | Reclaimed recruiter time for higher-value activities |
Turning Raw Resumes into Ready-to-Hire Profiles
Not all resumes are createdequal — and not all of them are ready for hiring decisions. Here’s how SUSAN turns unstructured candidate documents into recruiter-ready, insight-rich profiles.
The Competitive Advantage
AI with Human Sensibility: Blends automation with empathetic interaction—rare in traditional screening tools.
Brand Differentiation: The bank positioned itself as a tech-forward employer without overhauling its HR systems.
Scalable Across Roles: The solution is reusable for other job families with minimal configuration.
Immediate ROI: Achieved operational payback within the first hiring cycle.
Secure & Compliant: All interactions and data flows aligned with GDPR and internal compliance standards.
Real-Time Talent Intelligence Dashboards
Multi-device access for recruiters, hiring managers, and execs.
Visual insights into job applications, screening status, and performance.
Used by university career centers and corporate HR teams.
Meet Our AI Voice Agents
Our AI voice agents power every part of the hiring journey — from consultation to screening to closure.
📞 Discovery Call Agent
Consults you like a senior recruitment advisor
Understands your industry, hiring needs, and budget
Co-creates a custom hiring strategy
Get a custom AI hiring strategy tailored to your needs
📞 Skill Test Agents
Test your readiness and build confidence for real-world success.cces.
Ready to take the next step toward your career success?
📞 Rejection Agent
Delivers empathetic rejection calls
Offers career resources and follow-up
Keeps your brand human even when declining candidates
Listen to a rejection delivered with empathy and care
Meet our Implementation Partner
Robert Bruch
Implementation Partner
California, US
Meet Our AI Voice Agents
Our AI voice agents power every part of the hiring journey — from consultation to screening to closure.
📞 1. Discovery Call Agent
Consults you like a senior recruitment advisor
Understands your industry, hiring needs, and budget
Co-creates a custom hiring strategy
Get a custom AI hiring strategy tailored to your needs
📞 2. Screening Call Agent
Conducts scenario-based screening interviews
Evaluates teamwork, ethics, and reasoning
Generates structured talent insights
Experience a structured, & voice based screening
📞 3. Rejection Agent
Delivers empathetic rejection calls
Offers career resources and follow-up
Keeps your brand human even when declining candidates