Building a Citizen-Centric City
The Bigger Picture for the City
“Finland is a nation built on efficiency, trust, and innovation. Yet, when it comes to immigrant integration, we are still operating in the age of digital—where processes are fragmented, multilingual support is lacking, and bureaucracy slows down what should be a seamless transition.”
The future belongs to the age of intelligence—where AI-driven solutions don’t just inform but act, where chatbots don’t just answer but solve, and where immigrants don’t just struggle but thrive. It’s about transforming integration from a maze of paperwork into a guided, intelligent, and empathetic journey.
Let’s reimagining citizen centricity by transforming integration
Why Cities Should Purchase This Workshop
City officials in Finland face a critical challenge: Immigrants arrive with hope, but bureaucracy leaves them frustrated.
Too many portals, too little clarity – Digital services exist, but they’re siloed, complex, and often only in Finnish/Swedish.
Manual processes slow integration – Every minute spent deciphering forms is a minute lost in language learning, job hunting, or community building.
Missed economic & social potential – Slow integration means delayed contributions to Finland’s workforce and society.
Overview
In this 1-day immersive workshop, we will:
Diagnose the pain points of Finland’s current immigrant integration system.
Introduce AI chatbots & agentic workflows that go beyond answering questions—they complete tasks (e.g., form submissions, appointment bookings, personalized guidance).
Showcase real-world AI solutions that provide one-window, multilingual support—eliminating confusion and accelerating integration.
Shift the mindset from digital-first to intelligence-first—where AI doesn’t just assist but anticipates needs.
Let’s turn integration from a hurdle into a competitive advantage for your city
Who would benefit
This workshop is designed for:
City integration officers looking to streamline immigrant services.
Digital transformation leads in municipalities ready to adopt AI.
Policy makers who want Finland to lead in intelligent public services.
NGOs & immigrant support organizations seeking scalable solutions.
What will you learn
By the end of this workshop, you will:
Understand why AI chatbots & agentic workflows are the next evolution of citizen services.
Discover how multilingual AI can bridge language gaps instantly.
Learn how automated paperwork handling reduces administrative burden—for both immigrants and city staff.
Explore case studies where AI has cut integration time by 50%+ in other countries.
Walk away with a pilot-ready AI integration strategy for your city.
Unlock the future of immigrant integration with AI
Workshop Structure & Exercises
Workshop Structure
Duration:6 hours
Format: Interactive, with a mix of strategic frameworks, group activities, and individual exercises
Deliverables:
A comprehensive AI-powered immigrant integration strategy
A step-by-step framework for automating form submissions and other immigrant services
An actionable 30-day roadmap for adopting AI-driven integration solutions
Detailed Agenda
1. Welcome & Goal Setting
- Objective: Align participants with workshop goals and set the tone for the importance of AI in immigrant integration.
- Exercise: Participants share their name, background, and one career goal.
- Outcome: A clear understanding of what success looks like for each participant.
2. Morning Session: The Case for AI in Immigrant Integration
Keynote: From Digital to Intelligent—Why Finland Must Lead
Objective: Understand the difference between the current state of digital integration and the potential of AI-driven solutions.
- Exercise: “Mapping the Immigrant Journey—Identifying Pain Points AI Can Solve”
- Identify key challenges faced by immigrants in navigating the integration process and explore where AI can make the most impact.
- In groups, participants will map the immigrant experience, from arrival to integration, highlighting pain points such as language barriers, bureaucratic hurdles, and fragmented service access.
- Groups will then identify specific areas where AI can intervene to simplify, speed up, or enhance the experience (e.g., form submissions, appointment bookings).
Outcome:
Clear vision of why Finland’s cities should adopt AI-driven solutions for immigrant integration and how AI can redefine the citizen experience.
3. Demo: “A Multilingual AI Chatbot in Action”
Objective: Show how AI chatbots can solve language and process barriers in real-time.
Exercise: Live Demo
Outcome:
Real-time understanding of AI chatbot capabilities and how multilingual support can improve immigrant access to services.
4. Afternoon Session: Building an AI-Powered Integration System
Workshop: “Designing an AI Agent that Automates Form Submissions”
Objective: Learn how to design AI agents that automate tasks, such as filling out residency permit applications or school registration forms.
Exercise: Group Challenge: “Simulating an AI-Driven Integration Process—How Would It Work in Your City?”
Groups will simulate a day in the life of an immigrant navigating the integration process using AI-powered tools.
Each group will design a workflow, incorporating AI agents to streamline various services (e.g., housing, healthcare, language learning).
Participants will discuss potential challenges and brainstorm solutions for adapting AI to local contexts.
Outcome:
A functional prototype of an AI-powered form submission system that can be adapted to the specific needs of different cities and services.
5. Closing Pitch: “Crafting Your 30-Day AI Adoption Roadmap”
Objective: Ensure that participants leave with a clear, actionable plan for integrating AI into their city’s immigrant services.
Exercise:
Participants will create a 30-day roadmap for adopting AI solutions within their city.
This roadmap will include steps such as setting up a pilot project, identifying key stakeholders, and defining success metrics.
Outcome:
- A concrete, 30-day action plan for implementing AI solutions in the participants’ cities, ensuring that they are ready to take the next steps towards smarter, more efficient immigrant integration.
Why This Works
Practical Application: The exercises focus on real-world applications, allowing participants to design and implement AI solutions that directly address the challenges of immigrant integration.
Collaborative Learning: Through group activities and challenges, participants collaborate and share insights, gaining valuable knowledge from peers and experts.
Actionable Outcomes: Participants will leave with a clear strategy and a roadmap that allows them to take immediate action in adopting AI-powered solutions for immigrant services in their city.
Local Relevance: Solutions are tailored to the Finnish context, with a focus on the specific needs and challenges faced by Finnish municipalities in immigrant integration.
This is a proven pathway to transforming your city's immigrant services with AI
Benefits to the learners
Actionable AI strategies you can implement immediately
Exclusive access to AI integration toolkits & templates
Networking with peers leading Finland’s next wave of intelligent public services
A competitive edge—position your city as a leader in AI-driven immigrant integration
- Hands-on experience with real-world AI solutions
- Customizable roadmap for AI adoption
- Networking with leading professionals in public service AI
- Access to exclusive AI integration toolkits
- Practical strategies to streamline immigrant services
- Position your city as an AI pioneer in public service
- Immediate, actionable takeaways for improving efficiency
Why choose this workshop
This isn’t another theoretical talk on digital transformation. This is a hands-on, future-focused masterclass led by experts who’ve implemented AI solutions in government services worldwide.
We don’t just tell you what’s possible—we show you how to make it happen.
Get Your Immigrant Integration Strategy Solved
In A Guaranted “1:1 Hot Seat”
Step 1
Identify key integration challenges and obstacles immigrants face
Step 2
Develop AI-Driven strategies for efficient integration
Step 3
Receive a tailored action plan for AI-Powered immigrant integration
The future of public service isn’t just online—it’s intelligent
FAQs
Q: Do I need AI expertise to attend?
A: No. This workshop is designed for decision-makers, not technologists. We focus on strategy, not coding.
Q: Can AI really handle complex immigrant processes?
A: Absolutely. Modern AI chatbots + agentic workflows can fill forms, book appointments, and even guide users step-by-step—all in their native language.
Q: How soon can we implement this?
A: With the right framework, cities have launched AI integration pilots in under 3 months. We’ll show you how.
Q: What makes this workshop different from other digital transformation workshops?
A: Unlike traditional digital transformation sessions, this workshop focuses specifically on using AI to enhance immigrant services. You’ll learn actionable, real-world strategies and receive a tailored roadmap for implementation in your city.
Q: Can AI really handle complex tasks like form submissions and multilingual support?
A: Yes, modern AI technologies, including chatbots and agentic workflows, can automate complex tasks such as filling out forms, booking appointments, and providing multilingual support—all in real-time, significantly improving efficiency.
Q: How long does it take to implement AI in a city’s immigrant integration system?
A: With the right strategy, cities can launch pilot AI projects in under 3 months. We’ll guide you through setting up a feasible timeline and the necessary steps to start integrating AI-powered solutions.
Q: Is this workshop suitable for smaller cities or municipalities with limited budgets?
A: Yes, this workshop provides scalable AI solutions suitable for cities of any size.
Q: Will we be able to test the AI solutions during the workshop?
A: Yes, we’ll showcase real-world examples, and participants will have the chance to experience live AI demos, allowing you to understand how these solutions work and envision them in your own context.